Responsible Gaming at 5gbd

Our Commitment

5gbd is built for entertainment. Slots, fishing games, and live casino tables should be fun, not a source of stress. We take responsible gaming seriously because a player who feels in control is a player who enjoys the experience long-term.

This page explains every tool and rule we have in place. If you are reading this because you or someone you know is struggling, skip straight to the Self-Exclusion or Getting Help sections.

Age Policy — 18+ Only

You must be at least 18 years old to register and play on 5gbd. This is a firm rule, not a suggestion. During account verification (KYC), we check your National ID Card, Passport, or Driving Licence to confirm your age. Any account found to belong to a person under 18 is closed immediately and all funds are returned — no bonus retained.

Warning Signs of Problem Gambling

Problem gambling rarely starts suddenly. It builds gradually. Knowing the early signs helps you act before things get worse.

• Spending more time or money on games than you planned.
• Feeling anxious, irritable, or restless when you are not playing.
• Chasing losses — depositing again to try to win back what you lost.
• Hiding your gaming activity from family or friends.
• Borrowing money or using bill money to fund deposits.
• Gaming during work hours, prayer times, or family meals without noticing.
• Thinking about games constantly, even while doing other things.

If two or more of these describe your recent behaviour, it is worth pausing and using the tools below — or reaching out for support.

Quick Self-Assessment

Honest answers take less than a minute. Ask yourself these questions about your play over the last 30 days:

1. Have I spent more than I could comfortably afford to lose?
2. Have I tried to win back a previous loss with another deposit?
3. Have I lied to someone about how much I play or spend?
4. Has gaming interfered with work, study, or family time?
5. Have I felt the urge to increase my bets when I was losing?

If you answered yes to any of these, consider setting limits or taking a break. Two or more yes answers is a strong signal to contact our support team or an external counsellor.

Account Controls & Limit Tools

Your 5gbd account has built-in controls. You can adjust these any time through your account settings or by contacting Live Chat. Increases to any limit take 48 hours to activate (cooling-off period). Decreases take effect immediately.

Self-Exclusion Process

Self-exclusion closes your account so you cannot log in, deposit, or play. This is the strongest tool we offer, and we apply it without question or delay when requested.

How to request self-exclusion

1. 1

   Contact our team

   Open Live Chat (available 24/7) or email [email protected] with the subject line "Self-Exclusion Request".

2. 2

   Choose your exclusion period

   Select from: 1 month, 3 months, 6 months, 1 year, or permanent. We recommend at least 3 months if you are unsure.

3. 3

   Confirm your identity

   Provide your registered email and mobile number. No documents are needed — this keeps the process fast.

4. 4

   Account closed

   Your account is locked immediately. Any remaining balance is refunded to your bKash, Nagad, Rocket, or Upay number within 2 business days.

Deposit & Spending Limits

Understanding the platform's minimum and maximum values helps you plan sessions in advance. These are the platform defaults — your personal limits (set above) can only be lower than these, never higher.

Knowing these numbers before you start helps you set a personal deposit limit that matches your budget — not the platform maximum.

Protecting Younger Family Members

If you share a device or a bKash/Nagad account with younger family members, take these steps to prevent accidental access to 5gbd:

• Log out of your 5gbd account on any shared device after each session.
• Use a strong, unique password that others in your household do not know.
• Enable your phone's screen lock or app-lock feature for the 5gbd app.
• Do not save your login credentials in a shared browser profile.
• If a minor has accessed your account, contact us immediately — we will investigate and can reset access controls.

Getting Help & External Support

Talking to someone helps. If you are not ready to contact 5gbd directly, these general resources are available. They operate independently of any gaming platform.

• Kaan Pete Roi (Bangladesh): Emotional support helpline. Available evenings. Free to call.
• National Mental Health Helpline (Bangladesh): Dial 16789 from any Bangladesh mobile number.
• Gamblers Anonymous (international): www.gamblersanonymous.org — meetings available online in multiple languages.
• BeGambleAware: Independent advice and counselling referrals at www.begambleaware.org.

You do not need to identify yourself when calling these lines. Conversations are confidential.

Contact 5gbd About This Policy

Our responsible gaming team monitors accounts for unusual patterns — sudden large deposits, rapid loss-chasing, or very long sessions. If we notice these signals, we may reach out proactively. You can also contact us at any time:

• Live Chat: Available 24/7 — start a chat from any page on 5gbd.
• Email: [email protected] — include "Responsible Gaming" in the subject line so the right team handles your message.

Requests related to self-exclusion, limit changes, or account closure are treated as priority. We aim to respond and act within 30 minutes via Live Chat and within 2 hours by email.

Questions Players Ask Us

Can I undo a self-exclusion if I change my mind?

Not during the exclusion period. Once you have requested self-exclusion, the account stays closed for the full duration you chose. After the period ends, you must contact us to reopen it — it does not reopen automatically. Permanent exclusions cannot be reversed.

What happens to my bonus if I self-exclude?

Any active bonus is cancelled when self-exclusion is applied. Your real-money balance (excluding bonus funds that have not yet met wagering requirements of ×25) is refunded to your registered payment method within 2 business days.

Will setting a deposit limit affect my current bonus?

No. A deposit limit only restricts future deposits. It does not remove funds already in your account or cancel an active bonus. If a new deposit would exceed your limit, the transaction is simply declined.

How quickly does a cool-off period start?

Immediately. As soon as a 5gbd support agent confirms your cool-off request, your account is locked. You will receive an email confirmation. During the cool-off period you can still view your transaction history but cannot play or deposit.

I lost more than I planned. What should I do right now?

Stop playing and log out. Do not try to chase the loss with another deposit — this is the most common way losses grow quickly. Contact Live Chat to set a deposit limit or take a cool-off period. If you feel you cannot stop, request self-exclusion. It is there for exactly this situation and we apply it without judgment.

Does 5gbd share my information if I self-exclude?

Your account data is handled according to our Privacy Policy. Self-exclusion records are kept internally for compliance purposes. We do not share your personal details with third parties without your consent, except as required by law.