5gbd Privacy Policy

Last updated: November 2026  ·  Applies to all 5gbd accounts and the 5gbd mobile app

Who Operates 5gbd

5gbd (5gbd.best) is an online gaming platform serving players in Bangladesh. When you create a 5gbd account, deposit funds via bKash or Nagad, or download the 5gbd app, you share personal information with us. This Privacy Policy explains exactly what we collect, why we collect it, and what happens to it — in plain English, without legal fog.

If you have a question about anything in this document, write to us at [email protected]. We aim to reply within 2 business days.

Information We Collect

We only collect what we genuinely need. The table below shows each category, the specific fields involved, and the reason we ask for them.

Category Fields collected Why we need it
Registration Full name, email address, mobile number, date of birth, password (hashed) Create and secure your 5gbd account
Identity (KYC) NID Card, Passport, or Driving Licence; selfie with document Verify age (18+) and prevent fraud before your first withdrawal
Payment bKash/Nagad/Rocket/Upay mobile number, transaction reference IDs Process deposits (min ৳300) and withdrawals (min ৳1,300)
Device & Technical IP address, device model, OS version, browser type, app version Fraud detection, app compatibility, session security
Gameplay Game sessions, bet amounts, win/loss history, bonus usage Account management, bonus eligibility, responsible gaming monitoring
Communications Support chat logs, emails, in-app messages Resolve disputes and improve service quality

We do not collect payment card numbers — all transactions go through your mobile banking app (bKash, Nagad, Rocket, or Upay), so we never see your mobile banking PIN or card details.

How 5gbd Uses Your Information

Your data serves specific, limited purposes. We do not sell it and we do not use it for unrelated advertising.

  • Account operation: log-ins, password resets, session management on the 5gbd platform and app.
  • Bonus and VIP processing: calculating the 155% first deposit bonus, daily cashback (starting at 0.9%), reload offers, and VIP tier upgrades.
  • Withdrawal verification: confirming identity before releasing funds (first-time withdrawals clear within 6 hours after KYC).
  • Customer support: answering questions via our 24/7 Live Chat and email.
  • Responsible gaming: monitoring betting patterns to flag potential problem gambling and apply self-exclusion when requested.
  • Legal compliance: retaining records as required by applicable law.
  • Service improvements: analysing aggregate (non-identifiable) gameplay data to improve the platform.

Payments, bKash & KYC Data

Payment data receives extra care. When you deposit through bKash, Nagad, Rocket, or Upay, we record only the mobile number you used and the transaction reference issued by that payment gateway — nothing else.

KYC documents (NID, Passport, Driving Licence) are reviewed by our compliance team within 2 hours. The review happens before your first withdrawal. After verification, document images are stored in encrypted form and are not accessible to general customer service staff.

Important: You must complete KYC before making a withdrawal. The minimum withdrawal is ৳1,300; the daily maximum is ৳55,000 at Bronze VIP level. KYC is a one-time process — you do not need to repeat it unless we request an update.

Cookies and Tracking

The 5gbd website uses a small number of cookies. We do not use third-party advertising trackers.

  • Session cookies: keep you logged in during your visit. Deleted when you close the browser.
  • Security cookies: detect unusual login attempts and protect against CSRF attacks.
  • Analytics cookies: count page visits and measure which games are most popular. Data is aggregated and not tied to your personal identity.
  • Preference cookies: remember language settings and display preferences within the 5gbd app.

You can disable cookies in your browser settings. Disabling session and security cookies will prevent you from logging in. Analytics and preference cookies are optional.

When We Share Information

We share your data only in the following situations:

  • Game providers: Spribe, JDB, Playtech, JILI, and Sexy Gaming receive your session token and bet data to run the games. They do not receive your name, NID, or payment details.
  • Payment processors: your mobile number is shared with the relevant gateway (bKash, Nagad, Rocket, or Upay) only for the transaction you initiate.
  • Legal authorities: if required by a court order or applicable law, we may disclose account information to the relevant authority. We will tell you unless legally prohibited.
  • Fraud prevention: in serious cases of fraud or money laundering, we may share information with industry anti-fraud bodies.

We do not sell, rent, or trade your personal data to any marketing company or data broker.

How Long We Keep Records

Different types of data are kept for different lengths of time:

Data type Retention period
Account registration details Duration of account + 5 years after closure
KYC documents Duration of account + 5 years after closure
Transaction records 7 years (financial compliance)
Gameplay history 3 years from each session
Support chat logs 2 years from conversation date
Session / device logs 90 days
Analytics data (aggregated) Indefinite (no personal identifiers)

When retention periods expire, data is permanently deleted or irreversibly anonymised.

Your Rights Over Your Data

As a 5gbd player, you have the following rights at any time:

  • Access: request a copy of the personal data 5gbd holds about you.
  • Correction: ask us to fix inaccurate details (name spelling, mobile number, etc.).
  • Deletion: ask us to delete your account and associated data, subject to our legal retention obligations (see table above).
  • Restriction: request that we pause processing your data while a complaint is under review.
  • Portability: receive your gameplay and transaction history in a readable format (CSV or JSON).
  • Objection: object to data processing based on legitimate interest.

To exercise any of these rights, email [email protected] from the address registered to your account. We will respond within 7 days.

Keeping Your Account Secure

5gbd uses industry-standard measures: TLS encryption on all data in transit, AES-256 encryption for stored documents, and hashed (bcrypt) passwords. Our systems run regular vulnerability scans.

You can help by using a strong, unique password and never sharing your 5gbd login credentials with anyone. If you think your account has been accessed without permission, contact Live Chat immediately — available 24/7.

Players Under 18

5gbd does not knowingly accept registrations from anyone under 18. Age is verified during the KYC process using government-issued ID. If we discover that an account belongs to a minor, the account will be suspended, all funds will be returned minus any bonuses, and the data will be deleted.

If you believe a minor is using a 5gbd account, please report it to [email protected].

Changes to This Policy

We update this Privacy Policy when our practices change or when legal requirements shift. The "Last updated" date at the top of the page reflects the most recent revision. For significant changes — such as new data-sharing partners or new types of data collected — we will send an email notification to all registered 5gbd accounts at least 14 days before the change takes effect.

Continuing to use 5gbd after the effective date means you accept the revised policy.

Get in Touch

For any privacy-related question, data request, or complaint:

We will acknowledge your message within 24 hours and resolve most requests within 7 days. If you are not satisfied with our response, you have the right to escalate to a relevant data protection authority.

Ready to create an account? Register at 5gbd — it takes under 2 minutes. Already a member? Go to the 5gbd homepage.